Refund and Returns Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your re, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Rental Returns

  • Any issues encountered should be reported within the hour to our cellphone number 0766239003 during normal working hours Mon – Fri 7:30am to 4:00pm and Sat 7:30am to 12:00pm. You will be advised accordingly.
  • You have the option to return any equipment rented to the most convenient location.
  • Once we receive your item, we will inspect it and notify you that we have received your returned rental item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies. If a rental item is returned before the end of the rental period, a re-calculation will be done and any refunds if applicable will be credited as needed.

Refunds

Late or missing refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned rental item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies. If a rental item is returned before the end of the rental period, a re-calculation will be done and any refunds if applicable will be credited as needed.
  • If you haven’t received a refund yet, first check your bank account again.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at ricardo@esquareparties.co.za.

Payment:

  • 50% deposit is payable to secure your booking.
  • The balance of the order is payable before any goods are removed from the premises of E-Square Parties and Gifts in the event of collection.
  • The balance of the order is payable before or at the time of delivery when delivery is required.
  • No monies will be refunded due to bad weather.
  • Holding Deposits may be charged in respect of all fragile goods hired.
  • No refunds are payable upon cancellation of an order within a week before the event.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ricardo@esquareparties.co.za.

Shipping returns

To return your product, you should mail your product to 662 Keeshond Street, Garsfontein, Pretoria

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at ricardo@esquareprties.co.za for questions related to refunds and returns.