Frequently asked questions

1. How can I see the products before I rent them?

Clients are welcome to visit our physical store before making a booking. The products are also displayed on the website as accurately as possible.

2. What happens if I pay for an item and it is booked out?

On the odd occasion it may happen that a payment is made before the sales invoice is received and it happens that the product is already booked. If this is the case alternative product choices will be available or a refund will be made.

3. I received a product and it is damaged, what do I do now?

If it happened that a product was received broken please return the product to our store(If the client collected) as soon as possible to arrange a replacement for the product. A new product will be delivered if the client had the product delivered.

4. How do I order?

Browse the website, add the items you want/need to your basket and submit your order. When we receive your order we will confirm stock availability of the items ordered and thereafter send you a Sales Invoice. After Sales Invoice is received the payment must be made to confirm booking. If you have any technical difficulties with adding products to your basket please email (info@esquareparties.co.za) us.

5. If I place an order will I get all of the items ordered?

Once we receive your order we will confirm stock availability of the items ordered and let you know if there is products that is out of stock. If all the products ordered are in stock we will send you a Sales Invoice and proceed with the order.

6. Do you deliver or can I collect?

We do Local deliveries in Pretoria-East and Centurion and also have an option to collect from our office.

7. How much does the delivery cost?

The delivery cost is dependent on the area you are in. The delivery cost range between R90-R350.

8. Can I order now and pay later?

After the order is placed we will confirm stock availability and send you a Sales Invoice. Unfortunately your order will not be placed until you have made the payment.

9. Can I pay my order cash on delivery?

Unfortunately we do not accept cash on delivery. The payment must be made for the booking to be confirmed.

10. What are your trading hours?

Mon-Thu  7:00-16:00
Fri               8:00-16:00
Sat              7:00-12:00
Closed on Sundays and Public Holidays (Unless arranged otherwise)

11. How can I make changes to my order once I have submitted it online?

Please email us (info@esquareparties.co.za) your order number with the changes or reply to the order summary invoice. NB. No refunds will be made after payment is received.

12. Once I placed an order online how long will it take to receive the Sales Invoice?

We will email you the Sales Invoice within 24 hours of receiving your order, unless the order is placed late on a Friday afternoon, over the weekend or on a public holiday, in which case we will get back to you on the next working day. If you have not heard back from us in 24 hours please email us (info@esquareparties.co.za) so we can confirm your email address.

13. How do I pay for my order?

Payments are made via EFT to our bank account. Please find the bank details at the top of the Sales Invoice.

14. Are the balloons supplied inflated or un-inflated?

All balloons are helium inflated. Collection or delivery times will be arranged with clients if balloons are ordered.